Consumers are becoming more sophisticated in their use of digital engagement with brands, leading marketers the need to adopt more refined tools and mature strategies.
The key is getting technology and marketing to work closer together to provide that elusive omnichannel experience that consumers crave across the board.
• 89% customer retention rating among companies with extremely strong omnichannel customer engagement, compared to 33% for companies with weak omnichannel customer engagement, cited by the Aberdeen Group.
Download this ebook to learn about creating a seamless customer experience, and avoiding hurdles along the way.