The beginning of a new year is a great time to make and commit to new resolutions. For retailers in their digital transformation journeys, it’s the perfect opportunity for CIOs to reinvigorate their organizations.

The report states "over the next decade Gartner expects new technologies, capabilities and business models to emerge. It’s imperative that retailers are in the best position to recognize their power early, can incorporate them into their offerings and use them to outperform their competition."

This report shares five resolutions for 2020 that we believe will enable retailers to strengthen their organizations for continued digital transformation. 

In the report, Gartner explores:

  • The right mix of traditional and digital capabilities to compete most effectively 
  • How retailers can create an exceptional customer experience
  • Key areas to help retail CIOs learn what changes may be necessary for a successful digital transformation. 

Download the report to read the five New Year's resolutions.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Retail CIO New Year's Resolutions, Joanne Joliet, Max Hammond, Robert Hetu, Kelsie Marian, 19 December 2019. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
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